The Department of Environment and Natural Resources (DENR) Bicol is on the process of obtaining its ISO 9001:2015 certification despite the ongoing threats of the COVID19 pandemic.
The Office through its Management Services led by OIC, Assistant Regional Director for Management Services Grace L. Cariño, PhD conducted an awareness training on the Quality Management System (QMS) and the practical application of the said ISO on February 14 to 15 and 17, 2022 at the DENR V Hamada Hall, Rawis, Legazpi City.
The awareness training was participated in by the key officials and employees of the Regional Office, Provincial Environment and Natural Resources Offices (PENROs) and Community Environment and Natural Resources Offices (CENROs) and facilitated by Engr. Grace P. Daria-Rabacal of the SHENDAR International Certifications. Engr. Rabacal discussed the overview of the ISO certification, evaluated sample documents of the Process Manuals and Risks/Opportunities Analysis and Action Planning (ROAAP) form, and how to plan and conduct effective and efficient internal audit.
The awareness training was then followed by the start of the Internal Quality Audit (IQA) of the DENR Regional and Field Offices.
The IQA aims to assess the effectiveness of the DENR’s QMS and its overall performance which will end by March 2022.
“We are committed in achieving one of the highest international standards on quality assurance and services. Through this, we will be able to uplift our agency and provide excellent public service. We need to achieve consistency in our core processes and to address the issues arising from the processes,” Regional Executive Director Francisco E. Milla, Jr., CESO III said.
Moreover, another upcoming audit by external auditors of the DENR Central Office will be conducted starting April until May 2022.
The DENR aims to have all its Regional and Field Offices ISO certified nationwide.###