The Department of Environment and Natural Resources (DENR) Bicol through its Management Services (MS) is gearing up on its operations and services to the public. The streamlining of the basic services including the submission of monitoring reports was highlighted during its meeting on January 8, 2021 at the DENR V Hamada Hall, Regional Center Site, Rawis, Legazpi City. “We have to fully understand on how to go about our compliance to the Citizen’s Charter in order to provide very good delivery of services to the public,” Assistant Regional Director for MS Engr. Eva S. Ocfemia said in her message. Moreover, the DENR V is guided by the implementation of Republic Act (RA) No. 11032 known as the Ease of Doing Business (EODB) and Efficient Government Delivery Service Act of 2018, which promotes integrity, transparency, accountability, proper management of public affairs and public property; as well as to establish effective practices, aimed at the efficient turnaround of the delivery of government services and the prevention of graft and corruption in government.